Refund policy
Effective Date: 2/1/26
We want you to love your order. Because our products are food items, we can’t accept returns of opened or used products. However, if there’s an issue with your order, we’ll make it right.
Returns
Due to food safety and quality standards, we do not accept returns on food products, unless the item arrives damaged or incorrect.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or you received the wrong item, please contact us within 7 days of delivery so we can help.
To get this resolved quickly, email us at info@123glutenfree.com with:
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Your order number
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A brief description of the issue
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Photos of the item(s), packaging, and shipping label
Once reviewed, we may offer a replacement or a refund, depending on the situation.
Lost Packages / Delivery Issues
If your tracking shows delivered but you cannot locate your package, please:
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Check around your delivery location and with neighbors/building management, and
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Contact us within 7 days of the delivery scan.
We’ll do our best to assist, but please note that carrier investigations and outcomes vary.
Refunds
If a refund is approved, it will be issued to your original payment method. Refund processing times vary by bank/payment provider, but typically post within 5–10 business days after approval.
Shipping Costs
Shipping fees are non-refundable, except in cases where the refund is due to our error (e.g., incorrect item shipped) or a verified damaged/defective product claim.
Cancellations
If you need to cancel an order, please contact us as soon as possible at info@123glutenfree.com. If your order has already been processed or shipped, we may be unable to cancel it.
Items Purchased Through Other Sellers
If you purchased our products from a retailer or third-party website, please contact that seller directly for returns and refunds.
Questions
For any questions about returns or refunds, please contact us at info@123glutenfree.com.